I've noticed that Raleigh and other nearby municipalities are using tools like SeeClickFix.com to help residents connect and use local government. Durham's even using it's own website called http://www.liveworkplaydurham.com/ where folks can post their ideas for improving the community.
As an experiment I threw together this SeeClickFix widget. Apologies for the ads, but I'm not paying for this (yet). Click the REPORT tab to add an issue.